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 CURRENTS 2012 :: June 10-12, 2012

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Heather Pullen, APR 
Manager, Public Relations and Communications
Hamilton Health Sciences

Heather Pullen is Manager of the Public Relations & Communications Department at Hamilton Health Sciences (HHS). In that capacity, she plays a key role in developing and executing multi-faceted communication programs related to activities and services at six hospitals and a cancer centre, all located in Hamilton, Ontario.

Heather joined HHS in 2002 after working for 10 years as a public relations consultant specializing in health care communications. Prior to that she was a member of the public relations department at The Toronto Hospital (Toronto General and Toronto Western) and, before that, a producer, editor and reporter at CBC Radio (Ottawa and Toronto).

Heather has a degree in journalism and political science from Carleton University in Ottawa, Ontario, and recently completed the Master of Communications Management program in the DeGroote School of Business at McMaster University in Hamilton, Ontario.

Over the years Heather has won numerous awards from public relations associations. In 2009, she was the grand prize winner of an international case study competition sponsored by the Arthur W. Page Society and the Institute for Public Relations (the first Canadian to earn this honour.) She also placed first in the 2011 Public Relations Society of America/Institute for Public Relations Health Academy Paper Competition.

Heather teaches crisis communications in the post graduate public relations diploma/certificate program at McMaster University. She has also mentored public relations students and new PR practitioners for many years and received the 2009 Mentorship Award presented by the Hamilton Chapter of CPRS.

Workshop: How to overcome the disclosure dilemma — a framework for building trust and managing expectations in times of uncertainty